Terms and Conditions

T&C’s

Golf Lesson’s, Packages, & Vouchers

All golf lessons are undertaken at the customers risk and shall have been approved to be deemed fit by their general practitioner to carry out movements associated with the sport of golf.

It is highly recommended that a public liability cover is taken out which can be arranged through the professional you're having your lesson with so please ask your coach for further details

To clarify any misunderstanding over golf lessons purchased here are the details

The expiry date for all golf lesson vouchers is 6 months from date of issue.
All lesson packages are valid 12 months from the 1st golf lesson taken with your PGA professional allowing for maximum improvement and enjoyment.
All golf lessons, packages and vouchers are non-transferable and non-refundable.
Golf Coaches are not responsible if lesson vouches are stolen, destroyed or mislaid.

If you find that through illness you are unable to take your lessons within the time scale set out above please contact Phil Akers Golf immediately who will advise on a course of action and any confirmed extension.

Terms and Conditions - Monthly Subscriptions and Packages

Please read these terms and conditions carefully before subscribing to our monthly packages and services. By subscribing to our services, you acknowledge and agree to be bound by the following terms and conditions:

Subscription and Payment:

By subscribing to our monthly packages, you agree to pay the specified subscription fee for the selected package. The payment shall be made in advance for each billing cycle.
The subscription fee is non-refundable and non-transferable, except as expressly stated in these terms and conditions or as required by applicable law.
We reserve the right to modify the subscription fees at any time. Any changes in the subscription fees will be communicated to you in advance, and you will have the option to accept the new fees or cancel your subscription.
Each monthly subscription includes a specific number of lessons that can be redeemed within the allotted time period, typically one calendar month. Lessons not utilized within the allotted time period will be forfeited and cannot be carried forward or redeemed at a later date.
It is the responsibility of the individual client to book their lessons using the provided booking system or any other designated method. Failure to book and attend lessons within the allocated time period will result in the loss of those lessons.
Lesson availability is subject to scheduling and instructor availability. We will make reasonable efforts to accommodate your preferred lesson times but cannot guarantee the availability of specific time slots.
Lessons cannot be accumulated from one billing cycle to another. Unused lessons within the current billing cycle will be forfeited at the end of the cycle.
Lessons are non-transferable to other individuals unless otherwise specified in writing by us.

Cancellation and Refunds:

You may cancel your monthly subscription at any time. However, please note that the subscription fee for the ongoing billing cycle is non-refundable. Upon cancellation, your subscription will be terminated at the end of the current billing cycle, and you will not be charged for any future cycles.
Refunds or credits for lessons not taken within the allocated time period will not be provided.

Modifications and Termination:

We reserve the right to modify, suspend, or terminate the monthly subscription packages or any part thereof, including lesson allocation and availability, at any time and without prior notice. In the event of termination, any remaining lessons within the current billing cycle will be forfeited.
We may also terminate your subscription if we believe that you have violated these terms and conditions or engaged in any fraudulent or unauthorized activities.

Limitation of Liability:

We shall not be held liable for any loss, damage, or injury arising out of or in connection with the use of our services, including the loss of lessons due to failure to book and attend within the allocated time period.
We do not guarantee the availability or uninterrupted access to our booking system or the lessons themselves. We will make reasonable efforts to ensure the smooth operation of our services but cannot be held responsible for any disruptions or technical issues.

Governing Law and Jurisdiction:

These terms and conditions shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

By subscribing to our monthly packages, you confirm that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact our customer support for further assistance.

Lesson Cancellation Policy

As a Professional organisation I would expect maximum courtesy from my clients as we operate a full courtesy towards “you” my clients.

To ensure a consistent business relationship the following conditions are in place.

A client cancelling an individual golf lesson directly with the professional must be received by email within 24 hours of the lesson date. If the full notice is not given then the client will lose that particular lesson forming part of the package or be liable for full payment of the lesson fee.
A client cancelling less than 24 hours of a scheduled lesson will be liable for 100% of the lesson fee or lesson part of the package total.
In retrospect of “potential” weather cancellation, the client should contact your PGA Professional by phone to check on course conditions if in doubt. Any lesson deemed to be detrimental due to Health & Safety concerns may be cancelled at short notice by the professional.
If sudden illness prevents the client from attending their lesson outside the above time frames please call your PGA professional where they may consider an allowance for a period of time.
Lessons are purchased with your PGA Professional not Oulton Hall, therefore from time to time lessons may have to be conducted at another facility to Oulton Hall in the instance of closure to the driving range or facilities not being appropriate for the lesson. You will receive at least 24 hours notice should this be the case and facilities will be within an appropriate distance to Oulton Hall.

Terms and Conditions - Cancellation of Group Sessions (Class, Clinic, Masterclass)

Please read these terms and conditions carefully before booking a space in our group sessions. By booking a space, you acknowledge and agree to be bound by the following terms and conditions:

Cancellation Policy:

If you wish to cancel your space within a group session (class, clinic, or masterclass), you must notify us in writing or through our designated cancellation process.
If you cancel your space within four (4) days or more before the scheduled session, you will be eligible for a refund of 50% of the session fee.
In the event that your canceled spot can be filled by another participant from our waiting list or otherwise, you will be eligible for a full refund, regardless of the cancellation notice period.
If you cancel your space within twenty-four (24) hours or less before the scheduled session, you will forfeit the full amount of the session fee, and no refund will be provided.
If the golf course is open on the scheduled lesson date, the lesson will proceed as planned. However, if the golf course is closed due to any reason (including but not limited to inclement weather, maintenance, or unforeseen circumstances), the lesson may be rescheduled at the mutual agreement of both parties.

Refunds and Credits:

Refunds will be processed according to the terms outlined in the cancellation policy above.
Refunds will be issued to the original payment method used during the booking process.
Refunds may take a reasonable amount of time to be processed and appear in your account, depending on your financial institution or payment service provider.
Credits or vouchers may be offered in exceptional circumstances, at our discretion, as an alternative to a refund. These credits or vouchers may be subject to expiration dates and specific usage conditions.

Rescheduling:

If you wish to reschedule your participation in a group session, please contact us as soon as possible.
Rescheduling is subject to availability and may incur additional fees or charges.

Non-Attendance:

If you fail to attend a group session without prior cancellation or notification, you will forfeit the full amount of the session fee, and no refund or credit will be provided.

Changes and Cancellations by the Organizer:

In the event that we need to cancel a group session, we will provide you with the option to reschedule or receive a full refund.

Liability:

We shall not be held liable for any loss, damage, or injury arising out of or in connection with the cancellation, rescheduling, or non-attendance of group sessions.
We do not guarantee the availability of spots or the ability to fill canceled spots from the waiting list or otherwise.